Hi, I'm an experienced design and research generalist, supporting organisations do service design and strategy better at public digital.
I'm also a part time academic researcher, exploring how we can make better use of prototypes in service design. Find out more about me
I plan and carry out effective user research that supports product and service strategy, and implementation:
Improving the customer experience for Nisa’s independent retailers
Principality Building Society - User research for digital banking
Allergan Aesthetics - Global Coolsculpting insight study
Kenwood - Customer Experience Mapping
Pointr - Digital youth services
Based on this understanding of user needs, I design, prototype and deliver interactive products, systems and services:
Principality Building Society - Youth Savings Account
Coolsculpting - Next Generation Device
P1Vital Predict - Depression treatment management product
Direct Healthcare Services - Smart Response Pump
Huntleigh Diagnostics - Sonicaid Team 3 Fetal Heart Monitor